For the past six or seven years, I’ve been employed as the secretary at an Heating, Ventilation, and A/C supplier, but when I first got the task, I knew nothing about the heating and cooling repair industry.
I’ve gradually acquired quite a bit of knowledge.
When customers call on the iphone with inquiries, I’m able to explain all the makes and models of furnaces, boilers, heat pumps and cooling units, and i can tell them about the energy efficiency of a geothermal system and the versatility of ductless split units. I’ve recommended high velocity heating and cooling to people looking for a centralized temperature control for an older home. I’ve listened to problems with air quality and recommended in-duct air cleaners, heat recovery ventilators and germicidal UV lights. It is our task to manage the scheduling of our specialists, billing of customers, inventory, paperwork and monthly tasks. I contact the members of our repair plans and remind them when it’s time to schedule upkeep for their equipment. I’ve seen that those homeowners who are conscientious about regular repair for their systems rarely require any repairs, so their heating and cooling components tend to last longer, but plus, proof of repair makes sure that their manufacturer’s warranty continues to cover any replacement parts, then one of the biggest overall complications I have with our task is that the office is very uncomfortable. The building is harshly overheated while in the summertime and quite chilly while in the winter. This is due to the fact that I can never convince any of the specialists to supply upkeep for our own heating and cooling equipment. They are always too busy.