For the last ten years, I’ve been employed as the secretary at an HVAC company.
When I first got the job, I knew nothing about the heating and cooling service industry.
I’ve gradually gained quite a bit of knowledge. When clients call on the phone with inquiries, I’m able to explain all the makes and models of furnaces, boilers, heat pumps and air conditioners. I can tell them about the energy efficiency of a geothermal system and the versatility of ductless split units. I’ve recommended high velocity heating and cooling to people looking for a centralized temperature control for an older home. I’ve listened to concerns with indoor air quality and suggested in-duct air purifiers, heat recovery ventilators and germicidal UV lights. It is my job to manage the scheduling of our technicians, billing of clients, inventory, paperwork and day-to-day tasks. I contact the members of our maintenance plans and remind them when it’s time to schedule upkeep for their equipment. I’ve seen that those homeowners who are conscientious about regular service for their systems rarely require any repairs. Their heating and cooling components tend to last longer. Plus, proof of service makes sure that their manufacturer’s warranty continues to cover any replacement parts. One of the biggest issues I have with my job is that the office is very uncomfortable. The building is extremely overheated during the summer and quite chilly during the winter. This is because I can never convince any of the technicians to provide upkeep for our own heating and cooling equipment. They are always too busy.