There are only a couple of repair companies here in the small town where our family plus I live, then when I had a complication with the furnace, I called 1 of those companies. They were already booked for the afternoon with other heating customer problems plus suggested I call 1 of the other small companies in the community, then i called both of the other furnace repair companies plus no 1 had a same afternoon appointment available. I looked online for a furnace repair company from the city. I found a couple of furnace repair companies near me that were in the town plus still offered services to our small town. I called 1 of those companies. The man who answered the phone was genuinely kind plus friendly, however he sounded exactly care about our Grandma over the phone. She asked me for some information care about our name plus our phone number… He told me that a licensed plus certified Heating & Air Conditioning professional would contact me back in a couple of hours. Sure enough, a guy called me a few hours later to get more information about the trouble with the furnace. The sizable company from the town was happy to come out to help me. The furnace repair company professional was kind plus knowledgeable plus he did not have any complication finding the problems with the furnace, but one of the gas lines needed to be replaced. It did not even turn out to be a sizable repair. The repair professional spent more time going to get the right part from the hardware store than he did absolutely working on the furnace in our home.