I had a terrible exchange with a customer this week as well as I was distraught that my boss was going to write myself and others up for my actions.
The customer called the Heating, Ventilation as well as A/C repair center, because his oil furnace was not engaging at all.
Every time the guy turned on the thermostat, the oil furnace did particularly nothing. I’ve had a couple of run-ins with this identifiable customer in the past. When the boss assigned myself and others to this identifiable job, I urged him to send someone else. I knew the customer was not going to be ecstatic to see me. My boss told myself and others that we don’t get to chance our buyers as well as he told myself and others to start moving. As soon as the customer saw me, he immediately requested a odd Heating, Ventilation as well as A/C repair specialist. I told the customer that we were unquestionably busy as well as there was no one else to help. The guy refused to even let myself and others come into the house. I called my boss as well as he was already on the iphone with the customer. I tried to tell my boss that it was going to be a problem to send myself and others to this identifiable Heating, Ventilation as well as A/C repair, however he did not know me. He particularly knew I was serious, after the customer called to request a odd Heating, Ventilation as well as A/C repair specialist. He particularly wasn’t going to let myself and others onto the property after the last time we had a argument about the oil furnace. It’s the only time I have ever had a person refuse to let myself and others repair their heating or AC equipment.