I had to threaten to remove the air purifiers to get the guy to pay for the air conditioner repair
For the past six months, I have been working in sales for a commercial HVAC company. This company specifically sells indoor air purifiers and air filtration equipment. We have been contacting many different companies, businesses, and individuals to offer our services. Since the beginning of the coronavirus, we have also extended our services to include rentals. We rent air purifiers and air filtration equipment and we also service the machines on a weekly basis. Last weekend, one of our crew members went to a restaurant to service two air purifiers that are on the premises. The technician was there to service the air purifiers, but he ended up fixing an air conditioner problem too. The technician called to get a price for the service and I told the guy to charge our customer only for the actual work. Since we were already there to service the air purifiers, I didn’t think it was fair to charge a service call fee. The customer expected me to repair the air conditioner for free. He was very upset when my repair technician presented him with a bill for the air conditioner repair. The guy said he didn’t realize we were going to charge him and he refused to pay the bill. I had to threaten to remove the air purifiers to get the guy to pay for the air conditioner repair. I’m not sure if he really thought we were going to complete the work for free, or if he was just trying to get away with not paying the bill. Either way, we don’t work for free.